Privacy Policy

Date: July 27, 2021

Welcome to Racket, a service provided by RACKET RESEARCH CORPORATION (“Racket,” “we,” or “us”). Your privacy is important to us. This Privacy Policy (“Policy”) explains how we collect, store, use, disclose, and share Personal Information (as defined below) as you use the racket.com website and any other related services provided by us (collectively, the “Service”). If you are located in the European Economic Area (“EEA”), this Policy informs you of your choices and our practices in relation to your Personal Information (as defined below).

By using the Service, you understand that we will collect, use, and disclose your Personal Information as described in this Policy. Beyond this Policy, your use of the Service is also subject to our Terms of Use. This Privacy Policy applies to any website, app, or service that refers to this Privacy Policy by linking to it. The provisions of our Terms of Use apply to this Policy as well.

CHANGES TO THIS POLICY

We reserve the right to change this Policy from time to time, with or without notice to you. Any changes to this Policy will become effective on the date indicated above. If you continue to use the Service after such date, you consent to the new Policy. We will always have the latest Policy posted on the Service.

PERSONAL INFORMATION WE COLLECT

We may collect and use the following Personal Information about you or your devices from various sources, as described below (“Personal Information”).

A. Personal Information You Provide to Us.

B. Personal Information We Collect When You Use Our Services.

C. Information from Cookies and Similar Technologies.

We and third-party partners collect Personal Information using cookies, pixel tags, or similar technologies. Our third-party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. We may use both session cookies (which are deleted from your device after you leave the Website) and persistent cookies (which remain on your device for longer or until you delete it manually). Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential.

D. Personal Information We Receive from Third-Party Services.

We obtain Personal Information from third parties, such as Facebook and Twitter, when you click on third-party buttons or beacons (such as Facebook “like” or “share” buttons, or Twitter “Tweet” buttons) on the Service. If you choose to link the Service to a third-party account, such as Facebook, we may receive information about you, including your profile information and your photo. We may also obtain personal information from third-party services while processing your User account and User Content in providing the Service. If you wish to limit the information available to us, you should visit the privacy settings of your third-party accounts to learn about your options. If we combine or associate information from other sources with Personal Information that we collect through the Services, we will treat the combined information as Personal Information in accordance with this Policy.

HOW WE USE THE PERSONAL INFORMATION WE COLLECT

We use the Personal Information we collect for the following purposes:

What are cookies and how we use them. Cookies are small text files stored on your browser, computer, phone, or other device when you visit websites and use the Service, which may save your preferences and settings, personalize content, and record information about other actions you take on the Service. We use cookies, beacons, invisible tags, and similar technologies (collectively “Cookies”) to collect information about your browsing activities and to distinguish you from other users of the Services. This aids your experience when you use the Services and also allows us to improve the functionality of the Services.

When you use our Services, we collect certain information by automated means, using technologies such as cookies and browser analysis tools. In many cases, the information we collect using cookies and other tools is used in a non-identifiable way, without any reference to personal data. We may use Cookies to make website usage more efficient and to tailor your browsing preferences and improve the functionality of our Website. Cookies can be used for performance management, collecting information on how our Website is being used for analytics purposes. They can also be used for functionality management, enabling us to make the user’s visit more efficient by, for example, remembering language preferences, passwords, and log-in details. We may also use pixel tags and web beacons on our Website. These are tiny graphic images placed on web pages or in our emails that allow us to determine whether you have performed a specific action. When you access these pages or open or click an email, the pixel tags and web beacons generate a notice of that action. These tools allow us to measure response to our communications and improve our web pages and promotions. Below is an overview of the types of cookies we and third parties may use to collect Personal Information.

Where required by applicable law, we obtain your consent to use cookies. You can find more information about your rights and choices, and how to block the use of certain cookies in the section Your Rights and Choices below.

Our use of European Personal Information. If you are located in the European Economic Area, we only process your Personal Information when we have a valid “legal basis”, including when:

HOW WE SHARE PERSONAL INFORMATION WE COLLECT

Except as described in this Policy, we will not disclose your Personal Information that we collect on the Services to third parties without your consent. We may disclose Personal Information to third parties if you consent to us doing so, as well as in the following circumstances:

YOUR RIGHTS AND CHOICES

Marketing Communications. You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt-out of receiving promotional messages from us, you may continue to receive administrative messages from us.

How to block Cookies. You can block Cookies by setting your internet browser to block some or all the Cookies. However, if you use your browser settings to block all Cookies (including essential Cookies) you may not be able to access all or parts of our Services. By using our Website you consent to our use of Cookies and our processing of Personal Information collected through such cookies, in accordance with this Cookie Policy and our Privacy Notice. You can withdraw your consent at any time by deleting placed cookies and disabling Cookies in your browser, or as explained below. You can change your browser settings to block or notify you when you receive a Cookie, delete Cookies, or browse our Website using your browser’s anonymous usage setting. Please refer to your browser instructions or help screen to learn more about how to adjust or modify your browser settings. If you do not agree to our use of Cookies or similar technologies which store information on your device, you should change your browser settings accordingly. You should understand that some features of our Website may not function properly if you do not accept Cookies or these technologies. Where required by applicable law, you will be asked to consent to certain Cookies and similar technologies before we use or install them on your computer or other device. We do not process web browser Do Not Track signals, as there is currently not an industry standard to recognize or honor them.

Your European Privacy Rights. If you are located in the European Economic Area, you have the additional rights described below:

You may exercise these rights by contacting us using the contact details at the end of this Policy. Before meeting your request, we may ask you to provide reasonable information to verify your identity. Please note that there are exceptions and limitations to each of these rights, and that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain Personal Information for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.

INTERNATIONAL VISITORS

The Service is hosted in the United States and are intended for visitors located within the United States. If you choose to use the Services from regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your Personal Information outside of those regions to the United States for storage and processing, which does not have the same data protection laws as your jurisdiction. When we transfer your Personal Information to the United States, we take steps to comply with applicable data protection law, in particular legal requirements regarding adequate protection for data transfers. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, usage of third-party services in providing the Service, and operating the Services.

EUROPEAN VISITORS

If you are located in the European Economic Area, we will comply with applicable EEA data protection law when transferring your Personal Information outside of the EEA. We may transfer your Personal Information to countries which have been found to provide adequate protection by the EU Commission, use contractual protections for the transfer of Personal Information, transfer to recipients who have adopted Binding Corporate Rules, or rely on an appropriate legal derogation. For more information about how we transfer outside of the EEA, or to obtain a copy of the contractual safeguards we use for such transfers, you may contact us using the contact details given below.

THIRD PARTIES

Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.

RETENTION

We take measures to delete your Personal Information or keep it in a form that does not permit identifying you when your Personal Information is no longer necessary for the purposes for which we process it, unless we are required by law to keep your Personal Information for a longer period. When determining the specific retention period, we take into account various criteria, such as the type of service provided to you, the nature and length of our relationship with you, and mandatory retention periods provided by law and the statute of limitations.

SECURITY

We make reasonable efforts to protect your Personal Information by using physical and electronic safeguards designed to improve the security of the personal Information we maintain. However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your Personal Information.

CHILDREN’S PRIVACY

We do not knowingly collect, maintain, or use Personal Information from children under 18 years of age, and no part of our Services are directed to children. If you learn that a child has provided us with Personal Information in violation of this Policy, you may notify us at support@racket.com.

CONTACT INFORMATION

If you have any questions, comments, or concerns about our processing activities, please email us at support@racket.com or get in touch with us using the contact details below:

PO Box 7775
PMB 77366
San Francisco, California 94120-7775 USA

If you are located in the EEA, please contact our EU representative at:

Austin Petersmith a@racket.com